Dasar penghantaran

 

PROCESSING TIME

All orders are processed within 2-4 working days after payment is confirmed.
Orders are not processed on weekends or public holidays.

 

DELIVERY TIME

Estimated delivery times:

• Malaysia: 2–5 working days

• Singapore & Brunei: 4–10 working days

Delivery times are estimates and may vary depending on courier and location.

 

SHIPPING FEES

Shipping fees will be calculated at checkout based on your location.

We may offer free shipping promotions from time to time.

 

ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email or SMS.

 

DELAYS

We are not responsible for delays caused by:

• Courier service issues

• Customs clearance

• Incorrect shipping details provided

 

INCORRECT ADDRESS

Please ensure your shipping details are correct before placing your order.
We are not responsible for failed deliveries due to incorrect or incomplete address.

 

LOST OR DAMAGED PARCELS

Once the parcel has been handed over to the courier, it is under their responsibility.
However, we will assist you in tracking and resolving the issue where possible.

 

CONTACT

For any shipping inquiries, please contact us at:
📧 hello.alma.ze@gmail.com